Licenses & Regulatory Information
This section outlines in broad strokes the entity that administers Prime Suretance, the operational framework governing the service, the geographical scope of availability and unavailability, and the process for accessing our organizational and regulatory documentation.
- Documents available on request
- Defined jurisdiction policy
- Written compliance procedures
On this page
- Operating entity
- Regulatory framework
- Jurisdictions
- What this is not
- Requesting documents
- Regulatory contact
- Notes on this page
Which legal entity operates the service
Prime Suretance is a trading name used by the company that owns and operates this website and the associated client platform.
The operating company is the entity you contract with when you accept our Terms of Use and open an account. Its full registered name, its legal form, its registered particulars and the identity of the group it belongs to are set out in the client agreement you receive at onboarding, and are supplied on request through the routes described in the "Requesting documentation" section below.
Given that corporate structures, registration information and service delivery terms are subject to change, we intentionally refrain from presenting them as permanent statements in promotional materials. The binding agreement and documentation provided to you represent the definitive record; should any inconsistency arise between this page and those materials, the latter shall take precedence.
Group companies and service providers
Certain functions - technology hosting, payment processing, market data, customer identification tools - are carried out by specialist third-party providers under written agreements. The categories of provider we use, and the way your personal data is handled by them, are described in our Privacy Policy. We do not publish provider names on this page.
The regulatory framework we work within
We describe here the type of obligations that govern the service, rather than naming authorities or quoting reference numbers, which belong in the formal documentation.
- 01
Client identification
Every account is verified before funding, trading or withdrawal, in line with the KYC and AML controls described on our KYC & AML page.
- 02
Financial-crime prevention
Sanctions and risk screening, ongoing transaction monitoring, internal escalation procedures and record retention for the periods required by applicable law.
- 03
Handling of client money
Client balances are recorded separately from the operating funds of the business, and payouts are returned to a verified instrument in the client's own name.
- 04
Fair and clear communication
Fees, margins and any relevant charges are displayed within your account dashboard and on our fee schedule. We make no assurances regarding specific performance outcomes, and all marketing communications include appropriate risk notices.
- 05
Data protection
Personal data is processed on a defined lawful basis, retained only as long as necessary, and protected by access controls and encryption in transit and at rest.
- 06
Complaints handling
A written internal complaints procedure with acknowledgement, investigation and a substantive reply within the timeframe stated when your complaint is logged.
In instances where a local jurisdiction establishes requirements more stringent than those specified above, the more demanding standard shall apply to clients domiciled in that location.
Jurisdictions served and excluded
The service is offered only where we are permitted to offer it. Availability is assessed at registration on the basis of your country of residence, and it can change.
Where the service is offered
Accounts may be initiated by nationals of nations designated as qualifying during the account registration procedure. Should your nation appear on such list and you satisfy the required checks, you are permitted to continue. Should your nation not be listed, access to the service is restricted.
Where the service is not offered
- Countries and territories subject to applicable international sanctions or embargoes.
- Jurisdictions where offering this type of service to retail clients requires a local authorisation we do not hold.
- Jurisdictions identified as high risk for financial crime under applicable rules.
- Any territory we have chosen to exclude for internal risk reasons.
No solicitation
Nothing on this website is directed at, or intended for distribution to or use by, any person in a jurisdiction where such distribution or use would be contrary to local law. Accessing this site from an excluded jurisdiction does not create a right to use the service. If you move to an excluded jurisdiction while holding an account, tell us - the account may need to be restricted or closed and any balance returned to you.
What Prime Suretance is not
Being clear about what we do not do is as important as describing what we do.
| Statement | Position |
|---|---|
| Personal investment advice | Not furnished. Market information, instructional materials and commentary on market conditions are provided on a general basis and do not reflect your personal situation. |
| Tax, legal or accounting advice | Not provided. Consult an appropriately qualified professional in your jurisdiction. |
| A bank or a deposit account | Holdings are not treated as bank savings, do not provide assured yields, and fall outside the scope of any government-backed deposit-insurance programme. |
| Guaranteed or fixed returns | Not offered as a commitment. Historical outcomes cannot be relied upon as an accurate forecast of prospective performance. |
| Discretionary portfolio management | We do not trade an account on a client's behalf at our own discretion. |
| Execution and account services | ✓ Made accessible, contingent on completion of checks, meeting participation standards and compliance with stated provisions. |
Your investment faces potential loss. Investment values may decrease as well as increase, resulting in a final sum lower than your initial contribution. Please review the Risk Disclosure document prior to commencing use of the service.
Procedure for retrieving organizational and regulatory documents
Clients, prospective clients and institutional business partners are entitled to request our organizational and regulatory materials. Rather than making these publicly available, we furnish them upon explicit request.
What can be requested
- Confirmation of the operating entity and its corporate particulars.
- The current client agreement and the schedule of costs applicable to your account.
- An overview of our procedures for combating money laundering and verifying client identity.
- The complaints-handling procedure and escalation route.
- Data-protection information relating to your own personal data.
How to make the request
- 01
Write to us
Use the contact route on our contact page. Put "Regulatory documentation request" in the subject line.
- 02
Identify yourself
Specify your status as either an active account holder (providing the registered email) or a prospective user, and identify which materials you require.
- 03
Receive the pack
Requests are answered within the timeframe stated when your request is acknowledged. Some documents may be provided in extract form where they contain confidential internal detail.
Requested materials will be delivered to the validated address registered with us. We are unable to furnish account-level materials to an unauthorized recipient without your explicit written consent.
Regulatory and compliance questions
Inquiries regarding our regulatory standing, our compliance framework, or matters warranting formal review should be directed to the compliance channel rather than standard support.
How do I raise a compliance question?
Send it through the contact page and label it "Compliance". Include the account email if you currently maintain an account, and succinctly outline your inquiry.
How do I make a formal complaint?
Utilize the identical channel and label the submission "Complaint". You will obtain a response notification, a reference identifier and an estimated response period. Should the resolution not satisfy your concerns, the response will outline the escalation paths accessible to you.
How do I report suspicious activity or misuse of our brand?
Navigate to the abuse reporting facility. Claims of fraudulent representation of Prime Suretance through communications, promotional content or replica platforms should be reported via that channel for our investigation.
Do we handle corporate or media inquiries through this system?
Affirmative - utilize the inquiry form with an explicit heading and it will be forwarded to the appropriate department.
Notes on this page
- This page is informational. It does not form part of any contract and does not replace the client agreement.
- Any amounts, limits or processing times mentioned across this site are indicative; the figures published in your account govern.
- This page undergoes periodic updates; the iteration currently displayed is the most recent.
- Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.
Need something in writing?
If you are carrying out due diligence on Prime Suretance, ask us directly. We would rather send you the actual documents than have you rely on a summary.
Request the compliance pack
Corporate particulars, client agreement, AML summary and complaints procedure.
- Subject line: "Regulatory documentation request".
- Dispatched to the validated address maintained in our records.